We hope you love your purchases but if you are not entirely satisfied with your order, we can offer a refund on any non-personalised, non custom item within 14 days of receipt. 

​

All items must be returned in a perfect condition (unless faulty or damaged) and will be inspected once we have received the return.  Products must not have been opened and / or used and buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

​

Please ensure your return is properly packaged before returning it to us. Proof of postage is recommended and where possible send via a tracked service. 

​

Once your return is received and inspected, we will issue an email to notify you of the approval or rejection of your refund. 

​

Please note, with the exception of faulty items, we are unable to reimburse postage costs.

​

The following items cannot be returned or exchanged unless they arrive damaged or defective:

• Custom or personalised orders

• Digital downloads

​

Please contact us using the form below or via sageandcactus@gmail.com to request a return.